Run Your Store
POS, Pawn Shops, Gun Stores + 3 more
Sell Online
eCommerce, Buya, UsedGuns + 2 more
Marketing
SMS, Review Booster, eReceipts
Stay Compliant
E4473, Cloud Storage, Range Mgmt
Reporting & Mobile
Enterprise, Inventory, MobilePawn
Your current POS provider's support team has never seen a pawn loan or processed an E4473. Ours has.
Bravo support is 100% in-house — real people who know your industry, your workflows, and your compliance requirements. Submit a ticket, get a real answer. And if you need help right now, Moe is available 24/7. We know your business. Our competitors don't.
No phone trees. No ticket black holes. Every request follows a clear path from submission to resolution — and you'll know where it stands the entire time.
Open a ticket online or call us directly. Include your store name and issue details.
Get an instant answer from Moe, our AI agent, available 24/7 — or a Bravo specialist reviews your ticket and assesses priority.
You receive status updates as your issue is worked. No guessing, no chasing.
If needed, your issue goes directly to engineering. Same team that built the software.
We confirm the fix, verify it's working in your environment, and stay available.
Most POS companies outsource support to third-party call centers that have never seen a pawn loan or processed an E4473. That's not us.
Bravo builds every line of code in-house. Our support team sits down the hall from our engineers. When something breaks, the person who fixes it is the person who built it.
Your issue stays with Bravo from first contact through confirmed resolution. No handoffs. No runaround.
Priority-based routing means critical issues affecting store operations get handled first.
Our team knows FFL compliance, pawn regulations, and specialty retail operations. Your context is understood.
Support doesn't end after onboarding. We're with you for every update, expansion, and compliance change.
Our support team works closely with customers before, during, and long after implementation. Here's what that looks like in their words.
The support team was fantastic. I really felt they heard me when I described what I was looking for — they absolutely nailed it when they presented the proposal for my store. Continued support carried through the first weeks of implementation.
Bravo is the premier pawnbroker's POS system and lightyears ahead of the other products on the market. We converted 29 stores onto the platform and it was the best decision our enterprise has ever made.
Very good experience with our new POS system. The team at Bravo was timely, professional, and the system works as described. This was a large build with significant inventory, and the transition was smooth.
Everything you need to know about how our support team works — from first contact to resolution.
Yes. Unlike many pawn shop POS and gun store software providers that only offer email-based ticketing, Bravo provides live phone support at (888) 407-6287 and instant answers through Moe, our AI support agent — available 24/7. When you call, you speak to a real Bravo specialist — not a phone tree, not a voicemail box, not an outsourced call center overseas.
Most pawn shop POS companies and FFL software providers outsource their support to third-party help desks that have never processed a pawn loan or completed an E4473. Bravo's support team is 100% in-house — the same people who build the software are behind the team that supports it. We know your business. Most of our competitors don't.
Both. You can call (888) 407-6287 and speak to a support specialist directly, or submit a ticket through our online portal. Many gun store POS and pawn software companies force you into a ticket queue with no phone option — Bravo gives you both so you can get help the way that works best for your situation.
Absolutely. Bravo's support team is trained on FFL compliance workflows including digital E4473 forms, A&D bound book management, E4473 cloud storage, and ATF audit preparation. If you're switching from paper 4473s or moving from another FFL software provider, our team walks you through the entire transition.
100% in-house. Every support specialist works at Bravo — not at a third-party vendor reading from a script. This is a major differentiator from other retail POS systems and pawn shop software providers who outsource support to generic help desks with no understanding of firearms compliance, pawn regulations, or specialty retail operations.
Everything that runs on Bravo — POS troubleshooting, eCommerce and marketplace configuration, E4473 and compliance questions, inventory sync across channels, hardware setup, reporting, pawn loan workflows, range management, and more. No issue gets bounced to a different vendor.
Yes. Whether you're switching from PawnMaster, another pawn shop POS, a gun store software provider, or even paper-based systems, Bravo provides a structured onboarding process. This includes system configuration, data migration, staff training, and a dedicated go-live support window. Our average go-live is 30 days.
The number one reason stores switch is support. They're tired of submitting tickets that go nowhere and dealing with help desks that don't understand their business. Bravo owns every issue from first contact to confirmed resolution, with a team that actually knows pawn and FFL — all under one roof.
See how Bravo combines powerful retail software with real, accountable support. From onboarding to everyday operations — we help businesses run confidently.
Easy to learn. Easy to use. Easy to switch. There's a reason thousands of small businesses trust Bravo.