We're looking for a friendly and helpful Level 1 Support Tech to join our established and rapidly growing company. In this role, you play a vital role in ensuring our customers have a great experience when they have questions and need assistance.
Who You Are
- Punctual and ready to work when at the time scheduled
- Coachable and open to discuss on ways to make your role better
- Adaptable to a fast working and changing environment
- Reliable in your communication style and follow through
- Comfortable working in a team environment, along-side of other technicians
- Flexible in dealing with a wide range of customers
- Knowledgeable in customer service and knowing when to ask for additional assistance
What You'll Do
- Answering phone calls, emails, and tickets with exceptional Customer Service
- Digging in, learning, and troubleshooting all levels of the Bravo systems
- Displaying empathy to customer’s needs, concerns and challenges
- Training customers on current Bravo functionality, as well as new features
- Documenting new solutions for the benefit of our support team, as well as our customers
- Taking on side projects to expand your opportunities and grow your knowledge of Bravo
- Taking direction and guidance to better serve yourself, the customer, the company, and the team
- Communicating with all levels of the support team and ensuring follow-up with the customer
- Installing printers, scanners, and other hardware devices remotely
- Calibrating with other technicians to best serve the customer and ensure the best outcomes
- Completing other duties at the discretion of your Manager
Must Have Knowledge & Skills
- 1-2 years customer service experience
- Detail oriented and organized with a strong desire to achieve results
- Self-motivated and ability to troubleshoot challenges
- Team player who can work collaboratively and in the best interest of the team
- Ability to focus and get work done amid possible distractions and busy times
Nice To Have Knowledge & Skills
- Bilingual in English/Spanish high desired
- SaaS or Software experience a plus
- Zendesk experience a plus
If you're a passionate about customer service and ready to accelerate your career, apply today!
Send your resume and optional cover letter, along with the job your applying for to Brian Lahargoue at brianl@bravostoresystems.com.
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